Return & Refund Policy

At Zilonay, customer satisfaction is our top priority. We carefully inspect each product before dispatch to ensure quality.

1. Return Eligibility

• Returns are accepted only in case of damaged, defective, or incorrect products received.

• You must inform us within 48 hours of receiving your order to be eligible for a return or replacement.

• The item must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

• Products damaged due to misuse.

• Toys or baby care items opened or used.

• Sale or clearance items.

3. Refund Process

Once your return is approved, we will initiate a refund or replacement.
Refunds are usually processed within 5–10 business days (depending on payment method).

4. Return Shipping

In case of an approved return, delivery charges for returning the product may apply unless the fault is on our end.